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"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike."
--Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow
"Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience."
--Dr. Will Yancey, PHD, CPA Independent Consultant
"Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!"
--James A. Bologa Executive Vice President and CFO Daticon Inc.
"Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate."
--Richard V. Souders President and CEO Premier Data Services
- Sales Rank: #4056088 in Books
- Published on: 2006-02-03
- Original language: English
- Number of items: 1
- Dimensions: 9.09" h x 1.30" w x 6.28" l, 1.44 pounds
- Binding: Hardcover
- 400 pages
From the Inside Flap
In today's competitive environment, many companies, large and small, are considering whether to outsource, what to outsource, and where to outsource. Outsourcing, Second Edition gives solid information upon which to base those decisions and provides the guidance and tools to help businesses capitalize on outsourcing opportunities.
Expanded and updated for today's global economy, this Second Edition includes new, in-depth information on the current operating environment, crucial contractual clauses, managing the supplier, terminating the arrangement, accounting for outsourced functions, and current trends. Comprehensive yet accessible, this book addresses the nuts and bolts of how to outsource any part of a company. It includes practical guidance on everything from negotiation to implementation to termination, including:
- How to incorporate outsourcing into company strategy
- Locating the best supplier
- Negotiating a contract
- Transitioning to the supplier
- Managing the function
- Measuring supplier performance
- Handling customer service issues
- Terminating the outsourcing arrangement
Outsourcing covers those key topics for every conceivable part of a company: accounting, computer services, customer service, engineering, human resources, logistics, maintenance, manufacturing, sales and marketing, and administration. It also shows how to use measurement systems, control points, and in-house managers to solve common problems and includes a Gantt chart to facilitate the implementation of each outsourced function.
Ideal for CEOs, CFOs, controllers, executives, senior managers, and outsourcing consultants, this authoritative reference helps companies weigh the benefits and risks involved in outsourcing any business function. It also serves as a guide to help businesses realize the maximum strategic, tactical, and financial benefits from outsourcing.
From the Back Cover
"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike."
—Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow
"Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience."
—Dr. Will Yancey, PHD, CPA Independent Consultant
"Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!"
—James A. Bologa Executive Vice President and CFO Daticon Inc.
"Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate."
—Richard V. Souders President and CEO Premier Data Services
About the Author
Steven M. Bragg,�CPA, CMA, CIA, CCP (Certified Computing Professional), CPM (Certified Purchasing Manager), and CPIM (Certified Production and Inventory Manager). He is the Controller of Teague Equipment, a multilocation company that assembles trucks for the utility and construction industries (revenues of $16 million). He is responsible for all accounting, finance, internal audit, and IT functions.
Prior to joining Teague Equipment, he was the CFO of Isolation Technologies, a company that manufactures customized isolation chambers used to produce drugs in a cleanroom environment. Before that, Bragg was the Controller of Carts of Colorado, a subsidiary of the Pepsi Cola Company. His responsibilities included accounting, purchasing, production control, IT, and warehousing functions. Other positions that Bragg has held include Manager at Ernst & Young, Senior Cost Accountant at Jolly Rancher Corp., Assistant Controllers at Spinnaker Software Corp., and Staff Auditor at Deloitte & Touche.
Most helpful customer reviews
6 of 7 people found the following review helpful.
A Very Topical Subject - Outsourcing
By Bungalow Details Robert Snare
This is a great book to understand Outsourcing, why you need it, when you need it and how to do it successfully. The book guides you through;
(1) The Advantages and Disadvantages of Outsourcing. (The basic rationale of the decision) (2) Contract-specific issues. (Legal, strategic impact, etc) (3) Transition issues. (Employment contracts, timelines, personnel) (4) Creating Control Points. (So you know what's going on) (5) Measuring the outsourced function. (Milestone events and performance tracking) (6) Managing the outsourced function. (Show optimal management type for every function) (7) Potential customer service issues. (Also applies to Internal Customers, the employees) (8) Getting out of the outsourcing arrangement. (You need to put it in the contract)
Interestingly enough, every function can be outsourced, either partially or completely. (Yes, even YOUR job!). Take a proactive approach. Buy the book, absorb the knowledge and be part of the solution rather than the problem. In addition to being an excellent author, Mr. Bragg "walks the talk". He's not an academician telling us how things could be but rather an experienced professional who understands how things work in the real world. A rare talent. You need this book. Rated A+++
10 of 11 people found the following review helpful.
Most complete book on Outsourcing
By A Customer
This book is the most complete and organized book written on outsourcing to date. While other books of the same topic focus specifically on one job function, Steven Bragg expertly discusses the advantages and disadvantages of outsourcing for each business unit, from Accounting to Engineering to IT, and so on. Whether you're a General Manager, CFO, CIO, or a Materials Manager, no other text can substitute for the wealth of knowledge found this book. Bragg also provides the reader with an excellent analysis of detailed legal and contractual issues for each department. Every manager responsible for making an outsourcing decision must keep this book by his or her side!
2 of 2 people found the following review helpful.
Tired and Dated
By Shawn Edwards (Burlington, VT)
They can say its a new edition or its been updated, but the fact is that this particular outsourcing book is best borrowed.
We researched many books on the subject and this one has been around for awhile. Its basically one chapter reproduced several times for different departments but the insight is far from ground breaking. I advise you look at the current leaders in outsourcing book sales and get some newer information and innovative ideas.
On a positive note, if you have never had any exposure to outsourcing before, this book may meet your needs.
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