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The Service Systems Toolbox, by John Bicheno
PDF Download The Service Systems Toolbox, by John Bicheno
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A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
- Sales Rank: #259678 in Books
- Brand: Brand: Picsie Books
- Published on: 2011-10-01
- Original language: English
- Number of items: 1
- Dimensions: 10.00" h x .73" w x 7.01" l, 1.35 pounds
- Binding: Paperback
- 352 pages
- Used Book in Good Condition
About the Author
John Bicheno is Reader in Operations Management at the University of Buckingham.
Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.
Most helpful customer reviews
4 of 4 people found the following review helpful.
Absolutely the best book on lean for service
By M. Chiz
This is hands-down the best book on lean for service that I've ever read. There are four parts to the book. The first section is a very high-level overview of what lean is about and how it relates to other systems-oriented concepts. Next, it provides a very comprehensive (and well cited) overview of the major lean ideas and explains how they apply to service. Third, it gives a very detailed explanation of how to map out the processes used in services and explains the underlying reasons for the differences from manufacturing lean. Finally, it explains the most important lean tools.
Unlike this book, most of the lean books out there are written from a manufacturing perspective. And even books that deal with office lean are focused more on office tasks in a support role instead of service as the product. None of those books come close to this one in terms of depth or breadth of coverage. It is easily the best book on actually applying lean ideas to anything outside of a factory context. I highly recommend it.
Also, note that although Amazon doesn't say so, this is the second edition of The Lean Toolbox for Service Systems. So don't buy both books thinking they are different.
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